Showing posts with label influence. Show all posts
Showing posts with label influence. Show all posts

Friday, September 12, 2014

The DNA of Bullying: Why Society Favors the Bully...


Bullying and its affect upon individuals and society has been in the news a lot this year. It's also been a hot topic on many of the interviews I've done around the world lately.

Interviewers are often surprised when I show little sympathy for the bully. I hear things like - but they are humans too - which of course is true. The issue is that serial bullies lack one important human trait - empathy. Perversely this seems to provide them with a social advantage when it comes to manipulating and traumatizing their victims and then getting away with it.

A recent study by the University of Warwick has recommended that anti-bullying policies must focus on all of society, because as long as bullies reap the life-long benefits of increased status and opportunity, bullies will thrive, while their victims suffer life-long negative health and social impacts.*

So, here is the unadulterated truth: society loves bullies. Yes, that's right, society selects bullies for promotion, leadership, wealth and position, and has done so for thousands of years. We love winners, and despite our moralistic preaching, will look to blame the victim, because we perceive them to be a loser in the competition of life.


Neil Tippett, lead author of the review, emphasized, "This hierarchy is familiar to us all from our own school days. In my view, so long as the rewards exist for bullies in the form of social status, it is difficult to make bullies to change their behaviours as there is little incentive for them to do so."*


We are fascinated by bullies, uncompromising winners and those who pursue success at all costs. The charismatic bully holds us in their thrall, convinces some of us to participate in acts of physical, emotional or psychological harm to others, and promises to share the rewards. This phenomenon contributed to the Global Financial Crisis, and resulted in those who tried to warn government and the financial sector of the impending crisis, being ostracized and victimized.

If the bully is rewarded early in life, they are unlikely to change their behavior for the better, or develop empathy, instead hard-wiring in the mind-maps for bullying and manipulation, becoming extreme narcissists. If they are one of the 3% of the human population who is a psychopath, then this bullying behavior can set them on a path that will most likely do immense harm to others. If the psychopath is bullied, then the results can be even worse. Research suggests that when a psychopath is bullied during childhood their lack of empathy can become pathological.

So what do we do?

As a society we need to stop rewarding bullies, from the playground, to the classroom, to the shop-floor to the board-room. We need to take complaints about bullying seriously, and swallow the short term bitter-pill of removing a bully from their position of power. If we observe a bully in action, submit a complaint and then remove yourself from the bully's sphere of influence. It is not your job to fix them, it is not your job to make them better, leave that to the professionals. Take your energy elsewhere and reclaim your life.




If we are serious about creating a bully-free playground, we need to stop rewarding the teenage and adult bully; we need to champion co-operation, consultation and collaboration and reward these behaviors instead.

Are we as a society prepared to walk-the-talk?

Elisabetta is the author of The Energy Code, The DNA of Bullying, The Infidel, Veritas and D'Arc, the Legend of Saint Joan.

More from Elisabetta 


*Journal References:
  1. Neil Tippett, BSc, and Dieter Wolke, PhD. Socioeconomic Status and Bullying: A Meta-Analysis. American Journal of Public Health, April 2014 DOI: 10.2105/AJPH.2014.301960 
  2.  University of Warwick. "Anti-bullying policy must focus on all of society." ScienceDaily. ScienceDaily, 29 April 2014. http://www.sciencedaily.com/releases/2014/04/140429125737.htm.

Wednesday, June 11, 2014

Social media and the Science of Influence


In this age of ubiquitous social media opportunities, more businesses are trying to leverage the medium to create sales, influence behaviour and develop loyalty. Most fail, spending lots of money and time trying to be 'liked' and then trying to work out how to translate these 'likes' into sales - what is known in the industry as 'monetising.'

There are many offers around to buy likes, whether through your Social Media provider in the form of advertising or some third party, but this strategy ends up having the opposite effect; reducing your impact as well as the quality and relevance of your followers to your brand. Buying 'likeability' simply doesn't work, you have to earn likeability organically because it is the glue that attracts and keeps your followers, converting them into customers.

I read an article recently by Arel Moodie in Forbes Magazine about likeability as a key factor of influence:

"We do business with people we know, like and trust. If people don’t like you, they won’t buy from you. If you sell something someone else sells, why should a customer buy it from you rather than them?"

"Increasing your likability is one of the best ways to separate yourself from the herd. Likability is accessible to everyone. Like anything else, it can be learned.  If you offer a good product or service and people like you, your competition won’t be able to touch you."
  (Arel Moodie is the best selling author of The Art of Likeability).
In our research we have identified the key components to rank highly in the social media realm, building likeability and sales. The research confirmed that successful communication in the digital realm has much in common with traditional print media; a picture paints a thousand words, snappy, relevant content is crucial, and a great headline trumps all.

Interesting, original and highly relevant images make you stand out, however - and this is a big one - they must be linked to content that is valuable to your target market. A headline of 3-4 words, with a high quality image that has an imbedded link featuring the first paragraph of an article or blog, seems to get the most impressions, views and likes; utilising the way algorithms prioritise posts on social media platforms.

So to build likeability, influence and sales via social media, you need to be able to access high quality, proprietary, original images, and have a great copywriter providing the headlines and the content. For most small organisations that's not something they can manage in house, because those skills are developed over a lifetime. It's kind of like suddenly having to become your own magazine or newspaper editorial team with copywriters, graphic designers and photographers on staff.

So what can you do?

This is where outsourcing comes in, but here is the caveat - and it's a big one. The team managing your social media must know you, must understand who you are, what makes you special, why you do what you do, and they must be able to write outstanding copy. Farming this out to some offshore team at the cheapest possible price will get you the same result as buying likes - nowhere!

So for true likeability that is in alignment with the who, what, when, where and why of your brand you need specialists who can do more than SEO and social media integration. You need a team who  have expertise in:
  • Brand Development and Consultation (understanding who you are)
  • Communication Mentoring
  • Social Media Strategy
  • Strategic Content Creation
  • High Quality, Proprietary Image Creation
  • Ghost Blogging and
  • Social Media Propagation 
If you want to stand out and become authentically likeable talk to the team at: NoTrees for an obligation free consultation:

Contact NoTrees 

Here's a sneak peak from my next book in The Energy Code series - The Charisma Code...

Charisma and the Science of Influence



Have you ever wondered why some people exert more influence than others or are more likeable? We often describe people or organisations that grab and keep our attention and influence our behaviour as charismatic or likeable. 
Charisma, however is more than just popularity and more than an ability to influence or lead.
Charisma is an ancient term, derived from the Greek word charis meaning 'divine gift of grace.' In this sense 'gift of grace' means a skill or ability given to a mortal by the gods for the benefit of the world. This gift was given in order to fulfill an extraordinary destiny or to change the course of history. While in modern times we associate charisma with beauty and persuasiveness, there is a lot more to it than that. Some people demonstrate aspects of charisma either natural or learned, while some fake charisma, creating a cult of personality to increase their celebrity or political power. I would argue these do not represent true charisma, which is something much more profound.
In its original sense a charmed or charismatic person was said to have the following attributes:
1. A special gift or talent
2. An ability to inspire others through their passion for life or a higher purpose
3. Audacity in the face of adversity - the ability to break through and lead by example
4. Grace and benevolence - putting a greater purpose ahead of their own needs, sacrificing their own comfort or well being for others.
5. Attractiveness - not just physical, a beauty of the mind, spirit or character, likeability
Charisma should not be confused with manufactured popularity or a cult of personality that uses propaganda in order to increase or maintain power. There is one attribute of charisma that helps us to tell the difference between the real thing and a fake. That quality is grace or benevolence.
Of course advertising or propaganda can be used to create the impression that someone is charitable, kind, compassionate and giving, but it cannot be faked in person.
So can charisma be learned?
Charismatic behaviors can be modeled and mimicked. We can become better communicators, develop our abilities or talents through hard work, make ourselves more attractive, but only life experience will determine whether we become more graceful, compassionate and wise individuals. This is the difference between leaders who seek to have power over others, and those who find themselves in a position of influence to change the world for the better.
Teams with a greater purpose outperform others. They retain their highest performing team members and report a greater sense of personal satisfaction and team loyalty. This leads to ongoing business improvement, further innovation and talent retention, which all contribute to market leadership.
Communicating likeability is crucial.
Alignment and authenticity are crucial. Faking likeability is a short-term solution, as is using public relations to 'look' like a good corporate citizen, because in the information age, sooner or later the faker is found out. Not every brand or individual will change the planet, but if we can connect to a deep passion or purpose, perhaps we can us our influence to advance one small area of our world for the better.

Sunday, October 16, 2011

The Charisma Code, behind the Science of Influence


What is Charisma

Have you ever wondered why some people exert more influence than others, or why some people seem to be forgiven anything?

Charisma is more than just popularity and more than an ability to influence or lead. People have been successful without it, while many apparently charismatic people lead rocky lives, squandering opportunity and all that adoration. So what is real charisma?

Charisma is an ancient term, derived from the Greek word charis meaning 'divine gift of grace.' In this sense 'gift of grace' means a skill or ability given to a mortal by the gods for the benefit of the world. This gift was said to be given in order to fulfill an extraordinary destiny or to change the course of history in the Greek tradition of interfering and warring gods.

While in modern times we associate charisma with beauty and persuasiveness, there is a lot more to it than that. Some people demonstrate aspects of charisma either natural or learned, while some fake charisma creating a cult of personality to increase their celebrity or political power. But I would argue these do not represent true charisma, which is something much more profound.

In its original sense a charmed or charismatic person was said to have the following attributes:

A special gift or talent that sets them apart or makes them superhuman

An ability to inspire others through their passion for life or a higher purpose

Audacity or courage in the face of adversity - the ability to break through and lead by example

Grace and benevolence - to put their talent, calling or greater purpose ahead of their own needs and sacrifice their own comfort or well-being for others.

Attractiveness - though not necessarily just physical beauty but perhaps a beauty of the mind, spirit or emotions

Charisma should not be confused with manufactured popularity or a cult of personality that uses propaganda to create the false image of charisma in order to increase or maintain power. Hitler, Lennin and Mao were students of history who used the ancient symbols of charismatic leaders to gain charisma by association. In the studies below it is revealed that these symbols are deeply imbedded in our psyche and in the past could be used to manipulate individuals or an entire populace.

 In my historical research it is clear that there is one attribute of charisma that helps us to tell the difference between the real thing and a fake.

That quality is grace or benevolence.

Of course propaganda or publicity can be used to create the impression that someone is charitable, kind, compassionate and giving, but it cannot be faked in person. People who pursue power, celebrity or leadership as an end in itself are not truly charismatic and will always put their own needs before others. They may however exhibit some of the characteristics of charisma, and these may lead them to success in their chosen field.

So can charisma be learned? It has been proven that the behaviours of charismatic people can be modeled and mimicked. We can become better communicators, we can develop our abilities or talents through hard work, we can do lots to make ourselves more attractive, but only life experience will determine whether we become more graceful, compassionate and wise individuals. This is the difference between leaders who seek to have power over others, and those who find themselves in a position of influence who change the world for the better, often at their own cost.

In another study, cited below, it is also shown that we can foster these characteristics in the workplace, building charismatic teams to drive innovation and profits. In the companies I have studied that use these team building systems there is a startling difference between teams with a greater purpose - charitable or community based, and those teams who were solely profit driven. Those with a purpose beyond money retained their highest performing team members and report a greater sense of personal satisfaction and team loyalty. This leads to ongoing business improvement, further innovation and talent retention, which all feed into the profit equation.

I think the important thing to recognise is that publicity and propaganda can only create a short term charismatic effect. These are the techniques of choice for the frauds and tyrants of the world. Individuals and businesses whose mission is to have a positive influence on the world need a different approach based on the attributes of charisma. So perhaps rather than trying to fake charisma we could instead be learning and emulating these characteristics.

So if you seek to have more influence and charisma ask yourself:

1. Do I have a talent or gift that others need?

2. Do I inspire others with my passion for life and my calling?

3. Do I stand up for others and what I believe in, or do I stand by while injustices are committed?

4. Am I compassionate and giving rather than just thinking about what's in it for me?

5. Are others attracted to me for more than my appearance - perhaps by my kindness, vivacity, intelligence, tenacity, courage or insight?

If you honestly answered YES to more than three of these characteristics it is likely you are perceived to have Charisma, but to be truly, charismatic you need all of these qualities.

If you are a business can you answer these questions in the affirmative? If you do then is your brand in alignment with this?

At the end of the day, alignment and authenticity are crucial. Faking charisma is a short term solution, as is using public relations to 'look' like a good corporate citizen, because in this age of ubiquitous information sooner or later the faker is found out.

Not every brand or individual will change the planet, but if we can connect to a deep passion or purpose perhaps we can advance one small area of our world for the better.


This is where mentoring can help. Work with someone to help you discover your purpose and then build your career or brand from the inside out, while learning the skills to become a center of positive influence.

Even if you don't wish to be more influential, understanding charisma and influence can ensure you don't get taken in by a fraud or led astray by an influential authority figure at home or at work.

Lis

 

Leaders, Use Charisma to Your Advantage

JFK, Martin Luther King Jr., Winston Churchill, Mother Teresa. You probably think the only thing they have in common is that they are all now deceased. Guess again.

When they were alive, each of them seemed to have some sort of aura to them, which many considered to be the gift of charisma.

In fact, the word charisma comes from Greek and means “divine gift of grace.”  Traditionally, charisma is viewed as an inherent quality, you either have it or you don’t.  But is this allure really just a reward to the chosen few?

Well, according to an article in Psychology Today, charisma is not in fact a magical or mysterious quality. While some seem to have a naturally charismatic personality, for the rest of us this trait can, in fact, be developed and trained. So, yes, if you are more like a Ben Stein than a Steve Jobs, there’s still hope for you my friend.

You might be wondering how charisma can help you as a manager. I’ll explain, but first a history lesson. Nearly a century ago, German sociologist Max Weber divided authority into three types: traditional, bureaucratic, and the charismatic. In his studies, Weber place a particularly strong focus on charismatic leaders and stated those type of leaders inspire loyalty and devotion of their followers.
Think about the examples at the beginning of this column– all those leaders displayed a personal magnetism that helped draw people to them and made people want to work with them. And they continue to inspire us to this day.

As a manager, you have to motivate people to take action, and to accomplish this is to present your strategy in a compelling way in order to inspire others.

Even if you don’t naturally possess a charismatic personality, there are small steps you can take to help maximize your success:

Increase your visibility.
Charismatic leaders tend to make themselves seen and heard. They make an effort to motivate people, whether by listening and responding to them, or by working alongside them. These leaders use enthusiasm to encourage people and get them moving toward important goals.

Think about ways you can leverage this strength throughout the organization, including coaching and being a role model for others. Keep the adage, “Actions speak louder than words” in mind. Actions should always be consistent with what you say you believe.

Learn to be persuasive.
Leaders with this characteristic present their strategy in a clear, easily understood manner.  Try to negotiate through difficult situations and arrive at mutual agreements in a skillful way, and learn to negotiate and persuasively state your opinion.  If that sounds easier said than done, take a class or workshop on mediation techniques to help you learn to negotiate win-win solutions to problems.

Push limits.
Magnetic leaders know what they want and how to get it in order to achieve goals. Using pressure to meet goals is an important tactical skill that should be used to communicate urgency, importance, and accountability. But keep in mind that this skill, if over-used or over-relied upon, can be an inhibitor to effectiveness, so learn when it is appropriate to push the boundaries. Consider that each person responds to different types of motivators, and learn to tailor your strategy to the needs of your team members.

Remember that charisma helps build confidence. And if you’re a confident leader, it will be passed on to your employees.

Measuring the Impact of Charisma

Can we measure the impact of charisma?
Can we really tell who will succeed in a business competition before we even hear their ideas? The answer may surprise you.
As it turns out, what counts most may not be what you say, but rather how you say it. There is a certain style of social interaction - one that our research group has identified quantitatively - that is highly predictive of success in a variety of situations.
One recent study in our research group focused on executives attending a 1-week intensive executive education class, where the final project in the class was pitching a business plan. We outfitted these executives with sociometers - specially designed digital badges to measure social signals such as tone of voice, proximity to others, energy level, and more. When the executives wore these sociometers at a mixer on the first evening of the week-long course, their social styles at the mixer were predictive of how well their teams' business plans would be perceived one week later at the end of the course.

                                                

What we found was that people with a certain social style - a kind of energetic but focused listener - acted as "charismatic connectors." The more charismatic connectors a given team had among its members, the better the team performance was judged during the business plan pitch. One important point to remember here is that it was not simply one charismatic individual, but rather a charismatic team, that pushed them toward success.
One reason these teams performed better may be simply that the members worked together better. We found very similar results in a separate study focused on brainstorming: the more of these energetic, focused listeners that were on a team, the better the quality of their brainstorming. In brainstorming sessions with teams whose social style was similar to these "charismatic connectors," the resulting quality of the talking was characterized by high levels of listening, more even-handed turn-taking, and high levels of engagement, trust, and cooperation.

  These "charismatic connectors" are the ultimate team players - and the key to making a team successful. Their style is marked by a kind of energetic listening - but they are not the normal "extravert" or "life of the party" type. Rather, they appear to be interested and focused on everyone in the group and what they have to say. While this may all appear utterly obvious, the truth is that social science has had, up until now, very few ways to measure such behavior objectively and quantitatively and in real time. With new tools such as the sociometer, management science has the possibility of really becoming a science.

 

 

Dynamics Behind Magical Thinking and Charismatic Leadership Revealed

ScienceDaily (July 15, 2011) — Research by Columbia Business School's Michael Morris, Chavkin-Chang Professor of Leadership; Maia Young, assistant professor of Human Resources and Organization Behavior, UCLA Anderson School of Management and Vicki Scherwin, Assistant Professor, Management and Human Resources Management, California State University, Long Beach, suggests that we attribute certain leaders to be charismatic through "magical thinking." The paper, recently published in the Journal of Management, reveals how this deep-seated process in human cognition is involved in the attribution of charisma.

The researchers wanted to explore why some managers become hailed as charismatic, visionary leaders, with consequences for employees' attitudes and actions toward them. A well-known example of this phenomenon is Steve Jobs; his mystique as a charismatic visionary has been earned in part by his spellbinding presentations of Apple products. Would audiences be as wowed by his informal, spontaneous pitches if they observed the ten hours of practice Jobs commits to every ten minute pitch? Would knowing his method make him seem less magical?
The study features three different experiments. The first tests whether ascriptions of mystique are associated with perceptions that the manager is visionary and will succeed in forecasting future business trends. The second examines whether managers who perform well in the absence of an obvious success-mechanism, such as extensive practice or technical skills, are more likely to be imputed mystique and judged more capable at tasks that require vision but not those that depend on administrative skill. In the third study, subjects judged two executives -- one succeeded through vision and the other succeeded through hard work. The results show that, compared to the hard-working executive, the visionary executive was judged to be more creative, curious, and charismatic.
The research results suggest that charisma is sometimes an illusion. While managers can establish a reputation as a transformational, charismatic leader in a number of valid ways, managers can also gain the mystique of charisma by veiling how they accomplish what they do, like a stage magician. Prof. Morris, who leads Columbia Business School's Program on Social Intelligence, elaborated on a point elucidated by this area of research, "Winning in business and political endeavors comes not only from performing well, but also from managing the interpretations that others make of your performance."
While the organization may benefit from the establishment of a new executive as a leader in the eyes of the followers, such theatrics can also be dangerous, as they limit the transfer of skills from this manager to others. Hence, the research findings suggest that firms should probe more deeply when recruiting executives on the basis of charisma.



Charismatic Leadership Can Be Measured, Learned, Study Finds

ScienceDaily (Feb. 8, 2011) — How do you measure charisma? That's the question UT professor Kenneth Levine seeks to answer.

Much has been written in business management textbooks and self-help guides about the role that personal charisma plays in leadership. But according to a newly published study co-authored by Levine, a University of Tennessee, Knoxville, communications studies professor, until recently no one was able to describe and measure charisma in a systematic way.
Levine said the large amount of academic literature on charismatic leadership never defined what it means to actually communicate charismatically.
"There's this illusion that we know what charismatic communication means, but in the research I reviewed, no one had ever really looked at that," he said.
Levine and his co-authors, Robert Muenchen of the UT Statistical Consulting Center and Abby Brooks of Georgia Southern University, surveyed university students and asked them to define charisma and pinpoint the behaviors of people they thought were charismatic.
"Everyone has a leadership capacity in something," Levine said. "But we found that if you want people to perceive you as charismatic, you need to display attributes such as empathy, good listening skills, eye contact, enthusiasm, self-confidence and skillful speaking," he said. Those are the attributes social scientists can measure to more fully understand charismatic communication.
Levine says the most surprising result was that the students felt that charisma was not just something you are born with, but something you can learn. "We asked the question 'What is charisma?' and their answers tended to start with 'the ability to…' Well, abilities are believed to be acquired attributes rather than inbred traits, so a lot of people believe that charisma can be learned."
Levine says the research makes the case for incorporating these concepts to better measure the level of charisma of individual leaders.

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